Privacy Policy

Last Updated: December 2024

This Privacy Policy describes how VOYAGE IQ ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application (the "App").

1. Information We Collect

1.1 Information You Provide

We collect the following information when you use our App:

• Account Information: Email address, password, and other authentication credentials
• User Profile Data: Information associated with your account, including name, email, and organizational details
• Domain Information: Organizational domain and base URL associated with your account

1.2 Information Collected Automatically

• Authentication Tokens: Security tokens used to authenticate API requests
• Device Information: Device type, operating system version, and app version
• Usage Data: Information about how you interact with the App, including features accessed and actions taken
• Vessel and Fleet Data: Data related to vessels, crew, defects, certificates, inspections, fuel consumption, and fleet management activities

1.3 Local Storage

The App stores certain information locally on your device using secure local storage, including:

• Authentication tokens
• User account data
• App preferences and settings
• Cached data for offline functionality

2. How We Use Your Information

We use the collected information for the following purposes:

• Authentication and Account Management: To verify your identity, manage your account, and provide secure access to the App
• Service Provision: To provide and maintain the App's core functionality, including vessel management, crew tracking, defect reporting, certificate management, inspection tracking, and fuel consumption monitoring
• Communication: To communicate with you about your account, service updates, and important notices
• Improvement and Analytics: To analyze usage patterns, improve the App's functionality, and enhance user experience
• Security: To detect, prevent, and address technical issues, security threats, and fraudulent activities
• Compliance: To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

3.1 Data Storage

Your data is stored:

• Locally: Certain information is stored securely on your device using encrypted local storage
• On Our Servers: Your account data and operational information are stored on secure servers operated by us or our service providers

3.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using HTTPS/TLS protocols
• Secure storage of authentication tokens
• Access controls and authentication mechanisms
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App, conducting business, or serving users, provided they agree to keep this information confidential
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with any merger, sale of assets, or acquisition, where user information may be transferred as part of the transaction
• With Your Consent: When you have provided explicit consent for us to share your information

5. API and Third-Party Services

The App communicates with our API servers to provide functionality. All API communications are encrypted and authenticated. We use the following service providers:

• API Services: Data is processed through secure API endpoints operated by Shiparc.ai and associated services
• Authentication Services: User authentication is handled through secure authentication APIs

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your account information through the App settings
• Correction: You can update or correct your account information through the App
• Deletion: You can request deletion of your account and associated data by contacting us
• Data Portability: You may request a copy of your data in a structured, commonly used format
• Withdrawal of Consent: You can withdraw consent for data processing, though this may affect App functionality
• Opt-Out: You can disable local data storage features, though this may limit App functionality

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

The App is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date at the top of this policy
• Providing in-app notifications for material changes

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted.

11. Compliance

This Privacy Policy is designed to comply with:

• General Data Protection Regulation (GDPR) for users in the European Union
• California Consumer Privacy Act (CCPA) for users in California, USA
• Other applicable data protection laws and regulations

12. Contact Us

13. Consent

By using the VOYAGE IQ mobile application, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

This Privacy Policy is effective as of the date stated above and applies to all users of the VOYAGE IQ mobile application.